Slack App - Puffin

The Challenge

Every employee of Salesforce is now distributed across the globe . From Portland, to Dallas, to San Francisco and now Dublin. We work through many time zones, customs, traditions and values. Within each location, we have many diverse cultures working alongside each other. A question emerges - How do we make time and space in a distributed team to truly know and care about each others culture?

The Solution

A Slack Bot App that not only breaks the ice, but it helps build better connections. An app that offers users a means to really get to know your colleagues and build a deeper understanding of each other. We want to achieve this through humanising chat interfaces with personal data. The slack bot will be accessible through an app that you can consult with, or you can ask it to participate in core channels - think of it as that wise friend who can offer quality advice and give you insightful tips.

Why is this important:

Connecting with your team as people who are more than faces behind a screen leads to better relationships. When we know, care and trust our colleagues we do better work. Our Slack Bot App will not only start the conversation, but also help you keep it going

Process of Research, Scenarios and Idea Validation

This was designed to use Salesforce Data Tools and integration to make it lightweight and accurate. Using Einstein and Moveworks to create a seem-less chat experience.